Automating High-Volume Customer Interactions with Agentic AI

About this session

As customer demand grows, automation becomes essential to scale service without increasing operational costs. This session explores how Genesys Automate enables organizations to handle high-volume tasks, such as order tracking and scheduling, by combining Virtual Agents, Agentic Virtual Agents, and AI-driven supervision. Moving beyond traditional conversational automation, agentic AI can reason, take action across systems, and safely complete customer requests end to end. The focus is on how this new approach to automation improves efficiency, containment, and service continuity, while remaining flexible and easy to design.

Speakers

Filippo Rinaldi

Solution Consultant, Genesys