Frequently Asked Questions

Yes, all tickets are nominative. Names are not required during the purchase: you will be able to assign them at a later stage through the official AI WEEK app, which will be available a few weeks before the event. Tickets must be assigned before the event, and the assignment can be changed up to 48 hours before it starts.

No, tickets are non-refundable. However, if you are unable to attend, you can assign your ticket to another person, up to 48 hours before the event.

Yes, upgrades are possible. To upgrade your ticket, purchase the new ticket and send an email to amministrazione@iaspiegatasemplice.it, with “TICKET UPGRADE” as the subject line. Please include the order numbers of both purchases.

Our administration team will then arrange a refund for the previously purchased ticket.

No, registration is only required once and is valid for all days of the event.

Once the AI WEEK platform is available, you will receive an email with instructions on how to log in and assign names to your tickets.

If you have purchased multiple tickets, you will be able to assign each ticket to the relevant attendee and send them their individual pass. Each attendee will then be able to access the platform and download their own QR Code to present at the event entrance.

Tickets must be assigned before the event. The assignment can be changed up to 48 hours before the event starts.

To request changes to your registration details, please contact our team at support@aiweek.it.

First, we recommend checking your spam or junk mail folder. If you still cannot find the email, please contact our customer support team and provide your purchase details.

Yes, before the event you can change the person assigned to your ticket through the official AI WEEK platform, up to 48 hours before the event starts. The badge and wristband received at registration are personal: they cannot be transferred or given to another person.

Upon arrival at the exhibition venue, present the QR Code generated through the official AI WEEK app during registration at the entrance gates.

You will then receive your badge and wristband, which will grant you access to the event.

The badge and wristband are personal and cannot be transferred or given to another person.

In case your badge or wristband is lost or damaged, please contact the reception desk or AI WEEK staff for assistance.

You can purchase your AI WEEK ticket by paying with a credit card or PayPal, directly through the official AI WEEK website.

The invoice is sent in a few working days to the email address inserted during the purchase. Otherwise, for invoicing information, please email amministrazione@iaspiegatasemplice.it, providing your order number and the details required for issuing the invoice.

For invoicing purposes, please contact amministrazione@iaspiegatasemplice.it.

If you have a discount code, you can enter it in the dedicated field in the cart during the checkout process, before completing your payment.

Please check that the code has been entered correctly and is still valid. If the issue persists, contact the team that provided you with the code or our customer support team.

The VIP Lounges offer exclusive spaces for networking, coffee stations and dedicated areas for a moment’s rest.

Access is restricted to holders of VIP, Privilege and Investor tickets.

Only holders of Privilege and Investor tickets are granted access to the Backstage area.

The features and services included in each ticket category are described on the dedicated ticket purchase page of the official AI WEEK website.

No, pets are not allowed inside the event venue, with the exception of guide dogs and assistance animals, in accordance with applicable legal regulations.

Yes. Children under the age of 2 can enter free of charge when accompanied by a parent. Children aged 2 and above are required to purchase a ticket. All minors must be accompanied by a parent throughout the entire event.

Yes, paid parking spaces are available near the East Gate (Porta Est) and the South Gate (Porta Sud). See how to get to AI WEEK.

The app will be available a few weeks before the event. Information on how to access it will be communicated through our official channels and via email. Find out more on the Official App page.

Through the official AI WEEK app, which will be available a few weeks before the event, you will be able to connect with other attendees and arrange meetings.

The app allows you to browse the available information about exhibitors and speakers and use the networking tools provided by the platform.

You can use the password recovery procedure available on the platform's login screen.

The full program, including presentation times, speakers and session details, will be available on the official website and the AI WEEK app. You can already browse it in the Agenda.

The official language of AI WEEK is English. All speeches will be delivered in English.

Information about stages, rooms and schedules will be available in the official program and on the AI WEEK app.

No seat reservation is required for the Main Stage, Tech Stage, or Maxi Stage. For sessions taking place on the 4 Stages, holders of VIP, Privilege and Investor tickets can reserve their seats in advance through the official AI WEEK app.

Yes, the recordings will be available on the AI Play platform and accessible to AI WEEK ticket holders, according to the procedures and timelines communicated by the event organisers.

Please consult our Visa information page for the specific visa requirements based on your nationality.

You can request an invitation letter from the Invitation Letter page. AI WEEK only provides the invitation letter and is not responsible for the visa application process or the issuance of the visa.

You can consult our Code of Conduct, which outlines the rules of behaviour to be followed during both in-person and digital events.

Weapons, dangerous objects, illegal substances, or any materials that may pose a risk to people or facilities are strictly prohibited. All venue safety regulations must also be observed.

Media representatives can request press accreditation through the dedicated form.

For any questions or assistance, you can contact the AI WEEK team at support@aiweek.it.