Speaker Bio
Marco Lauretti is a manager at Accenture official website, where he serves as Aftersales Reinvention Lead for Italy and Greece. In this role, he leads transformation initiatives in aftersales services for industrial and automotive companies, with a focus on the adoption of digital technologies, analytics, and advanced operating models. His work is aimed at improving aftersales process efficiency, customer experience, and the development of new service models based on data and intelligent automation.
