From Cloud Foundations to AI Agents: How Iren Is Redefining Customer Operations

About this session

The cloud as a strategic enabler, AI agents as an accelerator of change. Iren shares the journey that is bringing agentic intelligence into Customer Operations today and extending it as a transformative lever across the entire company. A concrete vision of an augmented enterprise.

Speakers

Fabrizio Baldan

AI & Data Associate Director, ACCENTURE




Antonio Iavarone

Head of IT Infrastructure, Data & AI, Gruppo Iren