From chatbot to agent: the knowledge that enables it and the human judgment that accompanies it
Date
Wed 20 May
Time
15:00 - 15:30 CEST
Location
Maxi Stage 2
About this session
Today, an AI system does not just respond—it works. For decision-makers, this changes the contract: what is being purchased, how it is measured, and who is accountable. But for an AI agent to actually perform, it requires knowledge that currently exists only in people—the kind that meetings fail to capture. In this context, the value of three human capabilities becomes decisive: those who know what is right, those who evaluate outputs, and those who design the system. Outsource thinking, not understanding.
