Transforming digital interactions with AI Agents at Arca Fondi SGR

About this session

In the current digital landscape, user interactions are evolving from static responses to increasingly dynamic and personalized experiences. Our solution introduces this evolution within the ARCA Fondi SGR platform through the integration of an advanced AI-based system, designed to significantly enhance interactivity and personalize the user experience. Powered by state-of-the-art language models (LLMs), the solution acts as a conversational search engine capable of understanding and interpreting user needs in real time. By analyzing specific data, it provides tailored responses, retrieves up-to-date information through API calls, and offers an in-depth view of the platform’s structure and services. Additionally, the system ensures that both clients and consultants have immediate access to the latest information on funds and other strategic topics, improving the quality and timeliness of support. This approach represents a paradigm shift from traditional chatbots: no longer just simple response tools, but true digital assistants capable of supporting intelligent, flexible, and data-driven conversations, redefining how users interact with the ARCA Fondi SGR digital ecosystem.

Speakers

Simona Tomaselli

Manager, Cluster Reply, Cluster Reply



Manuel Espinosa

Software & AI Engineer, Arca Fondi SGR, Arca Fondi SGR