Multi-Agent System for Telematics Platform

About this session

The project is a collaboration between CNH and Accenture, launched in 2020, with the goal of transforming CNH from a manufacturer of physical products into a provider of connected digital products and services. The scope includes developing customer solutions within the existing customer portal, leveraging generative artificial intelligence to enhance fleet management, customer support, and operational efficiency. The project also involves implementing AI agents for 24/7 customer assistance, automating resolution workflows, and strengthening monitoring and anomaly detection. The ultimate objective is to provide customers with connected tools and insights, enabling real-time, data-driven decisions and improving the overall customer experience.

Speakers

Roberta Patrono

Global Digital and Telematics Solutions - Construction Lead – CNH, CNH




Maurizio Galasso

GenAI Expert - Accenture, Accenture