Arsenalia and the Municipality of Milan: practical AI in service of citizens
- Stage
Date
Tue 19 May
Time
14:45 - 15:15 CEST
Location
Stage 1
About this session
From the digital agent for registry and tax services to AI-based monitoring of building permits, from automatic anonymization in images related to penalties to NLP support for the 020202 contact center, up to the Extended Digital Twin for urban governance: the Municipality of Milan already has AI embedded in its processes. As the first Italian public administration with an AI Manifesto, Milan is the smartest city in Italy. Luca Curioni speaks with Antonio Zimmitti of Arsenalia about how an administration with 526 services and 3 million users per day is innovating in a concrete, ethical, and scalable way.
