From voice to action: the orchestra of AI agents serving the customer
- Stage
- Agentic AI
Date
Tue 19 May
Time
15:15 - 15:45 CEST
Location
Stage 3
About this session
In an increasingly dynamic market, case resolution speed is the main competitive differentiator. Through a real-world use case, we will explore how AI Voice Agents and Generative AI evolve from conversational interfaces into process orchestrators: from voice authentication to escalation to a human operator, enhanced in real time by Now Assist. Every conversation becomes a concrete action from the very first contact.
