How AI is reshaping the customer approach in claims management processes
- Stage
Date
Tue 19 May
Time
11:45 - 12:15 CEST
Location
Stage 1
About this session
Claims management involves high volumes, operational complexity, and strong pressure on time, cost, and service quality. Today, AI and Generative AI are transforming this field by enabling new interaction models across the entire claims lifecycle. Advanced virtual assistants make it possible to automate key processes, improving the customer experience by removing time constraints and reducing waiting times. The talk will present the benefits of adoption from both the customer’s perspective and the insurance company’s point of view.
