The importance of alphanumeric voice recognition in call centers
Date
Tue 13 May
Time
15:45 - 16:00 CEST
Location
Tech Stage
About this session
In conversational virtual agent applications, or Voicebots, it is often necessary to recognize alphanumeric codes, such as tax identification numbers or license plates. The use of speech-to-text (STT) transcribers does not guarantee optimal results. For this reason, Interactive Media has developed a dynamic STT mechanism that leverages multiple AI engines, depending on the application context. The resulting alphanumeric recognition performance surpasses that of humans.
