MC
DG
Agentic AI and Human Capital: Application Models for CX
- Workshop
- AI Agent
Date
Tue 13 May
Time
16:45 - 17:15 CEST
Location
Workshop 5
About this session
In a context where Customer Experience is a key strategic differentiator, INGO — a solution provider with solid expertise in digital transformation — explores the potential of the convergence between Agentic AI, knowledge, and human capital to design and manage high-value omnichannel experiences. Through an integrated and practical perspective, the presentation will offer insights into the evolution of B2B2C models and the role of intelligent multi-agent ecosystems in enabling new standards of interaction between companies and customers.
