“Hello?” 970 Italian SMEs handed over their phone calls to AI for 12 months. What really happened
- Standup
Date
Wed 20 May
Time
16:45 - 17:15 CEST
Location
Standup Stage 1
About this session
Between dialects, skeptical people, and angry customers: for 12 months, AI phone assistants handled sales and customer care for Italian SMEs. Inbound calls, lead qualification, appointments, and after-sales support.In this talk: real data from 12 months on the phone, the mistakes that make a customer hang up after the first “hello,” and what worked—and what didn’t.
